The Operator's Mindset

Most business software is a sticking plaster for a broken process.

Dominion TechOps is run by Dom Mills.

My career has been in Insurance IT & Operations, which means I have sat inside these workflows rather than read about them. I know what a renewal list looks like when it has been chased three times, and why the bordereaux always land late.

I also build. The automation suite behind a busy multi-channel retail business runs in production today: customer app, staff operations, till to accounts, wages journals. It is not a demo and it is not a case study written after the fact. It is a live system I maintain, and it is the reason I can look at a working automation inside two weeks rather than a report about one.

We call it the living lab. It is on this site if you want to see what the builds actually look like.

Founded by Dom Mills. Dominion TechOps Ltd is registered in England and Wales and works with insurance intermediaries across the UK.

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The problem we solve: ops teams doing robot work

Most brokerages do not have a growth problem. They have an admin problem.

Renewal lists get chased by hand and leak. The same risk data gets typed into the broking system, the insurer portal and a spreadsheet. Bordereaux get wrangled in Excel at the end of every month. Compliance files get assembled by hand before every review. All of it is done by people who are good at insurance and are spending their day being middleware instead.

We do not sell generic chatbots or bolt-on software, and we do not start with a platform.

We map one workflow end to end, quantify where the hours and the leakage actually are, then build the thing that removes the manual step and hand it over working. Not a transformation programme. One workflow that stops costing you people, then the next one.

Who you would be working with

Dominion TechOps was founded by Dom Mills, whose career has been spent in insurance IT and operations.

That matters because the hard part of automating a broking back office is not the code. It is knowing what a submission actually contains, why an MTA is not just an edit, and what a compliance file has to prove.

He also builds. The automation suite behind a busy multi-channel retail business runs in production today and he maintains it. Generic automation agencies have the build skills without the domain. Most insurance consultants have the domain without the build skills.

The combination is the whole proposition, and it is why a two-week sprint can end with something working rather than a slide deck.

“I started this because I kept watching capable ops people spend their week moving data between systems that should have been talking to each other.

Every firm now says AI is the answer. Almost none have anyone in-house who can actually build it, so the intent never turns into anything that runs.
My job is not to sell you software. It is to take one workflow, build the thing that removes the manual step, and hand it over working.”

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Remote by design

Every engagement is delivered remotely, and that is deliberate rather than a compromise.

Insurance intermediaries already work this way. Submissions, renewals and carrier conversations happen over email, portals and video calls. Nothing in a workflow mapping session or an automation handover needs anyone in a room.

So we work with brokers, MGAs and TPAs anywhere in the UK, with no travel cost baked into the price and no waiting for diaries to align. Discovery, mapping, build and handover all happen over video and screen share.

You get the same attention whether you are a two-office brokerage in the North West or an MGA in the City.

The living lab

We do not ask our clients to buy into theoretical tech promises. We prove our systems work in the wild.

The living lab is our own live environment. A state-tracking customer engine, a till to accounts pipeline, a staff operations app and wages journals all run a real business every day, and we document the architecture, the webhook routing and the logic maps openly on this site.

It is a public ledger of proof. If we recommend an approach for your firm, it is because we have already stress-tested it, broken it and fixed it somewhere the consequences were ours.

What we actually build

Every build is scoped to your workflow rather than pulled off a shelf. The pieces that recur across insurance back offices are:

Document and data extraction: pulling structured data out of submissions, schedules, bordereaux and carrier statements so nobody has to rekey it.

Workflow automation and integrations: event-driven pipelines and webhooks that move data between your broking system, insurer portals, email and spreadsheets without a person in the middle.

Workflow mapping and agentic AI: quantifying the manual touchpoints before anything is built, then applying context-aware AI to the steps where fixed rules are not enough. Not a chatbot bolted to your website.

Start with one workflow

If your ops team is spending the week chasing renewals and rekeying risk data, that is not a staffing problem. It is a plumbing problem.

We are taking on UK insurance intermediaries who want one workflow fixed properly rather than another platform to log into.